Okwwe Privacy Policy — How Your Data Is Protected

Okwwe.bet ("okwwe", "we", "us") treats your privacy as its highest priority. This Privacy Policy explains how okwwe collects, uses, stores, and protects your personal information. By using okwwe, you are agreeing to this Privacy Policy.

We believe every member's personal data belongs to them. We collect it only because it is necessary to provide our services — selling, renting, or misusing that data is never something we will do.

This Privacy Policy applies to the okwwe website, mobile platform, and all associated services. If you use our services, this policy applies to you automatically.

Okwwe only collects information that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. The types of data collected are listed below:

We automatically collect certain technical information when you use okwwe, including log files, cookies, and browsing patterns — used to improve the platform's security and performance.

Okwwe uses the data it collects for specific, limited purposes. Full details are provided below:

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To process deposit and withdrawal transactions securely.
• Customer Support: To resolve your complaints and queries promptly and accurately.
• Security Assurance: To prevent fraud, money laundering, and unauthorised access.
• Legal Obligations: To comply with regulatory requirements and KYC laws.
• Service Improvement: Using analytical data to improve your gaming experience.
• Promotional Communications: Only to send you offers and updates when you have given your consent.

Okwwe stores your data on secure servers. How long it is retained depends on the type of data and applicable legal requirements.

• Data for active accounts is retained for as long as the account remains open.
• Even after account closure, certain data is retained for a minimum of 5 years to meet legal obligations.
• Financial transaction records are retained in accordance with international anti-money laundering laws.
• Once the required retention period ends, data is securely deleted or anonymised.

Our data servers operate in compliance with international security standards, with both physical and digital security measures in place.

Okwwe never sells your personal data to third parties. However, there are specific circumstances where limited information may need to be shared:

• Payment Provider: Minimal data is shared with bKash, Nagad, or other payment platforms to complete transactions.
• Game Providers: Essential session data is shared with licensed game providers to facilitate gameplay.
• Legal Authorities: Data may be disclosed when required by a court order or a lawful directive from a regulatory authority.
• Fraud Prevention Agencies: To report suspicious activity.

All third parties with whom data is shared are contractually bound to uphold the same strict privacy and security standards as okwwe.

The okwwe website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies used on okwwe:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your preferred language and game settings.
• Analytics Cookies: To understand which pages are most visited — completely anonymously.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

As an okwwe member, you have important rights over your own data. We respect these rights and make every effort to fulfill them as promptly as possible.

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Where no legal obligation applies, you may request deletion of your data after your account is closed.
• Right to Restrict Processing: You can request that your data be restricted from use in certain activities.
• Right to Portability: You may want your information in a structured format.
• Right to Object: The right to opt out of marketing communications.

To exercise any of these rights Help Center Get in touch or email us at support@okwwe.bet. We aim to respond within 30 days.

Okwwe uses industry-standard technology to keep your data secure. Our security measures include:

• 256-bit SSL/TLS encryption — across all data transmissions.
• Two-factor authentication (2FA) — to keep your account secure.
• 24/7 real-time monitoring — to detect suspicious activity.
• Regular security audits — conducted by third-party experts.
• Firewall and intrusion detection systems.
• Strict data access controls for all staff.

Okwwe strictly does not knowingly collect data from anyone under the age of 18. This is consistent with our terms and conditions.

If we are informed that a minor's data has been collected, we will immediately close the account and delete all associated information. If you are a parent or guardian and believe your child's data is held by us, please contact support@okwwe.bet without delay.

Okwwe may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via your registered email, and the "Last Updated" date at the top of the page will be revised. Continued use of okwwe after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to reach out to us:

Our privacy team typically responds within 72 hours. For complex requests, a response may take up to 30 days.